Please read this page carefully before placing an order. By placing an order through our website, you confirm that you have read, understood and accepted the information set out below, along with our wider website disclaimer, Terms and Conditions, Privacy Policy and any product-specific notices displayed on our website.

UK Shipping

All UK orders are sent free of charge via Royal Mail Tracked 24 unless Royal Mail Special delivery is selected.

Royal Mail Tracked 24 is a tracked delivery service that usually aims to deliver the next working day after dispatch and Royal Mail Special is guaranteed the following day by 1pm. However, delivery times are not guaranteed and may be affected by Royal Mail delays, public holidays, weather conditions, incorrect delivery details, seasonal demand or other circumstances outside our control.

Once your order has been dispatched, you should receive tracking information where applicable. This allows you to follow the progress of your parcel through Royal Mail’s tracking system.

Order Processing Times

Orders are usually processed within 1 business day.

Orders placed outside working hours, during weekends or on bank holidays may be processed on the next available working day. During busy periods, promotional periods, public holidays or times of high order volume, processing may take slightly longer.

We aim to keep customers informed where possible, but we cannot guarantee same-day dispatch unless this is clearly stated on the website at the time of purchase.

Dispatch Confirmation and Tracking

Once your order has been prepared and dispatched, you may receive a dispatch confirmation email containing your Royal Mail tracking details.

Please ensure that the email address provided at checkout is correct. If your tracking information does not appear immediately, please allow time for Royal Mail to update its system after the parcel has been collected or scanned.

Delivery Address

Customers are responsible for providing a complete and accurate delivery address at checkout.

Please check your delivery details carefully before submitting your order. Incline Peps cannot be held responsible for delays, failed deliveries or lost parcels caused by incorrect, incomplete or outdated address information provided by the customer.

If you notice an error in your delivery address after placing an order, please contact us as soon as possible at info@teloslife.co.uk. We will do our best to help, but we cannot guarantee that changes can be made once an order has been processed or dispatched.

Failed Deliveries

If Royal Mail is unable to deliver your parcel, they may leave a delivery card, attempt redelivery or hold the parcel at a local delivery office or collection point.

It is the customer’s responsibility to follow Royal Mail’s instructions, arrange redelivery where necessary, or collect the parcel within the timeframe provided by Royal Mail.

If a parcel is returned to us due to failed delivery, non-collection, refusal of delivery or incorrect address details, we may contact you to discuss the next steps. Additional postage costs may apply if the parcel needs to be resent.

Delivery Delays

Although Royal Mail Tracked 24 is a fast delivery service, delays can occasionally occur.

Incline Peps is not responsible for delays caused by Royal Mail, courier networks, postal disruption, weather disruption, public holidays, incorrect address details, local delivery issues or events outside our reasonable control.

If your order has not arrived within a reasonable timeframe after dispatch, please contact us at info@teloslife.co.uk with your order number and tracking details so we can look into the issue.

Lost or Missing Parcels

If your tracking shows that your parcel has not been delivered within the expected timeframe, please contact us so we can assist where possible.

In some cases, Royal Mail may require time to investigate a missing parcel. We may need to wait for Royal Mail’s investigation or confirmation before taking further action.

If tracking shows that a parcel has been delivered to the address provided at checkout, we may not be able to replace or refund the order unless Royal Mail confirms an issue with the delivery.

Damaged Parcels

If your parcel arrives visibly damaged, please contact us as soon as possible at info@teloslife.co.uk.

Please include your order number, a clear description of the issue, photographs of the outer packaging, photographs of the contents, and any relevant Royal Mail delivery information.

Damage must be reported promptly so that we can review the matter and, where appropriate, raise an issue with the delivery provider.

Restricted, Incorrect or Undeliverable Addresses

We reserve the right to cancel or refuse orders where we believe the delivery address is incomplete, invalid, high-risk, restricted or otherwise unsuitable for dispatch.

If we are unable to fulfil an order due to delivery restrictions or address-related issues, we will contact you using the details provided at checkout.

No Returns or Refunds

Due to the nature of the products sold by Telos Life, we do not accept returns or offer refunds once an order has been placed, processed or dispatched, except where required by applicable law.

This is also stated in the disclaimer notice on our website.

Products must not be returned to us without prior written authorisation. Any unauthorised returns may be refused, rejected or disposed of, and no refund will be issued for items returned without approval.

Customers should carefully review all product information, disclaimers, order details and delivery information before completing their purchase.

Product Suitability and Customer Responsibility

It is the customer’s responsibility to ensure that any product ordered is suitable for their intended lawful research purpose before placing an order.

All relevant product information, notices and disclaimers should be read before purchase. By placing an order, you confirm that you understand the nature of the products and accept the terms displayed on the website at the time of purchase.

Research Use Disclaimer

All products offered by Telos Life are strictly for research use only.

Products are not intended for human consumption, personal use, medical use, veterinary use, cosmetic use, therapeutic use, diagnostic use, or for the treatment, prevention or cure of any condition.

By placing an order, you confirm that you have read and accepted the disclaimer notice displayed on our website and understand the restrictions relating to the products sold.

Order Cancellations

If you wish to cancel an order, please contact us immediately at info@teloslife.co.uk.

We may be able to cancel an order if it has not yet been processed, packed or dispatched. However, once an order has been processed or dispatched, cancellation may no longer be possible.

Submitting a cancellation request does not guarantee that the order can be cancelled.

Incorrect Items

If you believe you have received an incorrect item, please contact us promptly at info@teloslife.co.uk with your order number, photographs of the item received and a description of the issue.

We will review the matter and respond with the next steps. Please do not dispose of any packaging or product until we have reviewed your enquiry.

Missing Items

If you believe an item is missing from your order, please contact us as soon as possible at info@teloslife.co.uk with your order number and photographs of the parcel and its contents.

We may ask for additional information to help us investigate. Claims for missing items must be made promptly after delivery.

Changes to Shipping Terms

We may update this Delivery & Refunds page from time to time to reflect changes in our shipping providers, delivery options, processing times, legal obligations or business practices.

The version displayed on our website at the time of purchase will apply to your order unless otherwise required by law.

Contact Us

If you have any questions about shipping, delivery, tracking or order issues, please contact us:

Email: info@teloslife.co.uk

Please include your order number where possible so we can respond more efficiently.

Frequently asked questions

Are Telos Life products intended for human consumption?

No. Products offered by Telos Life as research materials are sold strictly for laboratory research purposes. They are not intended for human or veterinary consumption, clinical use, diagnosis, treatment or administration.

What does “research use only” mean?

“Research use only” means that our products are intended solely for laboratory and in-vitro research. They are not intended for human or veterinary use and must not be used to diagnose, treat, cure or prevent any disease or medical condition.

How should peptides be stored?

Storage requirements vary between products. Always follow the instructions on the product label and any documentation supplied by the manufacturer.

What are customers responsible for?

Customers are responsible for ensuring that their purchase, possession and use of research materials comply with all applicable laws and regulations. Products must only be used for legitimate laboratory research and are not intended for human or veterinary use.

How long does delivery take?

Orders are typically dispatched within 1–2 working days. Standard UK delivery usually takes a further 1–3 working days, while express delivery is normally delivered on the next working day. Tracking details are provided once your order has been dispatched.